Call Processing

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Call Processing

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We offer intuitive call processing solutions that facilitate the call taking and dispatch processes for faster, more efficient response results. VESTA® and Sentinel® workstations are the industry’s leading Computer Telephony Integration (CTI) solutions, with intelligent and easy-to-use features. Enhanced call visualization capabilities are enabled by the adaptable and intuitive ORION™ family of mapping displays.

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VESTA Systems

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VESTA Pallas

A flexible, feature-rich CTI solution that combines KSU/PBX capabilities, VoIP gateway functions, QoS data routing and MIS features into a single, consolidated workstation.

 
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VESTA CS

A PBX-based CTI solution for advanced emergency call centers that require ACD, enhanced administrative functionality and integrated digital voice/data communications combining VESTA, with Nortel's Communication Server 1000.

 
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VESTA DMS-100

An intelligent telephone console designed to provide additional functionality to the Nortel MBS. Its supported line-type is the Nortel proprietary MDC combined with the ACD call center option. MDC lines carry analog voice simultaneously with data over voice.

 
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VESTA SL-100

A technologically advanced, fully integrated call processing solution ideal for CO-based, campus-style call centers. It is a CTI application working in conjunction with Nortel Networks SL-100 telecommunications switching system.


Sentinel Systems

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Sentinel Patriot

An IP solution for flexible call handling and maximum redundancy as a robust, standards-based software solution. It offers a full suite of computer telephony features, including ACD and ANI/ALI.

 
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Sentinel ECS-1000 Controller

Serves call centers with reliable ANI/ALI control and integrated ACD. It can operate as a standalone controller, or in dual mode with integrated selective routing, for a versatile, networked solution connecting remote call centers serving multiple jurisdictions.

 
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Sentinel Rescue-STAR

To guarantee systems are always operational, it provides a versatile, cost-effective gateway solution designed to maintain communications. It performs all switching functions for voice and data communications and controls all resources to which the system is connected.

 
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Sentinel CM

Provides users with the popular Sentinel User Interface and manages voice communications on an Avaya CM PBX using Avaya CTI technology. This solution provides a rich ACD environment with high availability and scalability, audio and visual alerts, and easy-to-follow-presentation of critical data, expediting a call taker’s response to the situation-at-hand.

 
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Sentinel CommandPost

Provides cost-effective backup with complete Sentinel 9-1-1 call handling in temporary locations outside mission-critical call centers. It offers a full-featured console solution consolidating telephone, radio, CAD, digital logging, MIS, GIS and multiple third-party applications.