Information Management

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Information Management

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As a mission-critical call center administrator, it is imperative that call data is monitored and managed. Available on a 24-hour basis, our information management resources provide a simple online user interface, which provides reports as needed. The reporting capabilities and consolidation, coupled with cost reduction, allows call centers to provide timely and simplified decisions for regular and crisis management.

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Aurora

Analyzes data as it is received, generating alerts and identifying trends as incidents develop allowing timely decision-making for crisis management. Aurora automatically associates related events, simplifying incident reconstruction, organization, searching and archiving.