Equipment Repair

We have our own factory trained staff of experienced service professionals who are totally committed to keeping your system performing at peak efficiency. We utilize the latest test equipment and maintain an extensive inventory of factory original parts. You can expect fast turnaround and equipment fixed right the first time!

What You Can Count on:

  • Warranty Support
  • Quality Service for your Motorola Equipment
  • Maintenance Agreements
  • UPS Next Day Mail-in/out service program (U.S. only)
  • 48-hour Repair Cycle on Most Makes and Models
  • Flat Rate Motorola Depot Repair Option
  • Extensive Factory Original Parts Inventory (it's all we use!)
  • Friendly and Professional Personnel that Understand Your Needs
  • Motorola Factory Trained Technicians

Though no one makes more durable, reliable two-way radio equipment than Motorola, there are still times when equipment needs service. Many of our customers use radio equipment in rough conditions - inclement weather, individual environments, on the farm near large equipment and animals and in critical safety and law enforcement situations. Because we know that down time means loss of time, income or even a life, part of our business commitment to you is quick, quality service. Service is available to everyone, but we believe a maintenance agreement works in your favor when you depend on two-way radio.

Maintenance Agreements

Put your communication equipment on a Maintenance Agreement and Save Time and Money.

The Key Benefits are:

Protect Your Investment
- Keep your radio equipment operating in peak condition

Priority Service
- Our service contract customers always have first priority

Fast Turnaround Time
- Have your radio equipment working again, faster

No Surprises
- Never worry about receiving a high repair bill again

Minimize Down Time
- Reduce time lost because of equipment failure

Control Repair Costs
- Be in control of your radio equipment repair costs.

General prices range from $6.00/mo - $50.00/mo

(Depending on the equipment)

System Management

A do-it-yourself strategy doesn't always make sense when you're trying to balance the many demands on your time, budget, and people. Managing a wireless network is a big job, but it doesn't have to be your job. Why not let us help? We provide the technical expertise, you get the peace of mind.

Make your costs predictable. You can offload some or all of the responsibility (and risk) of managing, maintaining, and upgrading your system.

Build, Manage and Maintain

You can arrange for us to handle the lifecycle management and maintenance of your system.

There's no better investment in network performance or peace of mind than putting the powerful resources of our technical staff on your team.

We build and operate some of the largest, most advanced wireless networks in the area. We understand the newest and best solutions because often we're the ones who installed them them. And we never forget that your wireless communications are a vital means to an end: achieving your organization's strategic objectives.

We have the engineering knowledge you need to design, build, upgrade, expand, and maintain mission-critical networks. Our complete array of Technical Services is available when you need it.

We offer support from our committed, highly-trained, experienced professionals. You can rely on our state-of-the-art equipment, repair facility, help desks, and field support organizations. Make our Support Centers part of your team.

Ensure the high-quality communications you need, without breaking the bank or distracting your people from their work.

FCC Licensing

Metro Communications assists individuals, local government entities and businesses in processing FCC radio license applications, using our FCC Licensing specialist will make it much easier for you.

Licensing, while not an everyday concern, is something every two-way radio operator should understand. It's not necessary to be an expert on the subject, but it is important to be aware of FCC requirements and the licensing cycle.

The Federal Communications Commission (FCC) requires licensure when you initially purchase your system. The license places the owner on record as a two-way radio operator and allows the FCC to monitor and troubleshoot when necessary.

Narrowbanding Overview

As a courtesy to our clients we are leaving the FCC Narrowbanding information up until the next FCC Public Notice is released. Please contact us if you missed the deadline.

Dear Two-Way Radio Licensee,

The Federal Communications Commission (FCC) started the Narrowbanding proceedings, also known as Refarming, almost twenty years ago in an effort to promote more efficient spectrum use in the 150-174 MHz (VHF) and 421-512 MHz (UHF) Part 90 radio frequency bands (which include Business, Industrial, Education, Transportation, Public Safety, and State, Local, and Provincial Government two-way radio system licensees). The FCC has released numerous rulings during this time defining the requirements and mandating specific deadlines which you may need to take action on.

We are here to help you prepare for a smooth and cost-effective transition. While Motorola radios purchased in the last ten years are likely dual-mode 25/12.5 kHz, older equipment may need to be replaced. Today Motorola offers the broadest choice of two-way radio equipment, with close to 60 models capable of operating in 12.5 kHz efficiency. This document includes information on most of Motorola's 12.5 kHz products.

What are the potential enforcement consequences to VHF/UHF licensees of failing to narrowband by January 1, 2013?


As of January 1, 2013, the Commission's rules will prohibit Industrial/Business and Public Safety Radio Pool licensees in the 150-174 MHz and 421-512 MHz bands from operating with wideband channels (unless their equipment meets the narrowband efficiency standard), even if the license still lists a wideband emission designator. Licensees operating in wideband mode after January 1, 2013 that have not received a waiver from the Commission extending the deadline will be in violation of these rules.

Operation in violation of the Commission's rules may subject licensees to appropriate enforcement action, including admonishments, license revocation, and/or monetary forfeitures of up to $16,000 for each such violation or each day of a continuing violation and up to $112,500 for any single act or failure to act.

Read More In This Public Notice from The FCC.


Waiver of Narrowbanding Deadlines for T-Band (470-512 MHz) Licensees

On April 26, the FCC issued a waiver from its Jan. 13, 2013, VHF/UHF Narrowbanding deadline for T-Band licensees (470–512 MHz) . This waiver became necessary when Congress decided to require the FCC to auction the public safety portion of the T-Band.

Download the April 26 FCC Notice

Complying With The Mandate

The FCC Narrowbanding Mandate is finally here. Licensees who have not completed their narrowband migration should review the following steps:

  • Take an inventory of your radios to assess what equipment is capable of operating in 12.5 kHz and what will need to be replaced. The FCC has required all radios certified since 1997 to include a 12.5 kHz efficiency mode. Therefore, most of your new equipment is likely to be dual mode (25/12.5 kHz) that can be simple converted via software by us.
  • If you have pagers on your system, you will need to verify whether or not they are operating on "paging only" channels.
  • Develop budget your requirements and explore possible funding options.
  • Establish a conversion and implementation schedule to meet the deadline.
  • Contact us to help coordinate your conversion with FCC neighboring agencies to facilitate continued interoperability among your locations and or agencies.
  • Conduct tests during your conversion to ensure your system continues to provide similar coverage.
  • Contact us to help you with FCC frequency coordinators for any needed license modifications you may need.